On Monday 3 June, Synnovis, a provider of lab services, was the victim of a ransomware cyber attack.
This is having a significant impact on the delivery of GP services in south east London and we apologise for the inconvenience this is causing to patients and their families.
We can currently only request urgent and important blood and sample tests. Appointments can be booked for these tests via Swiftqueue. Phlebotomy clinics at the Tessa Jowell Centre and King’s College Hospital are running as normal. Please note that we are currently unable to request any routine blood tests. We will update patients when routine blood test requests resume. Cervical smear tests are running as normal.
The results of patient blood and sample tests taken shortly before the cyber attack are not available to us. If you are waiting on results that have not been processed, please contact the surgery to seek advice.
Emergency care continues to be available, so patients should access services in the normal way by dialling 999 in an emergency and otherwise using 111, and patients should continue to attend appointments unless they are told otherwise.
We will continue to provide updates for local patients and the public about the impact on services and how they can continue to get the care they need. The local NHS have set up a webpage where the latest updates will be posted: www.selondonics.org/synnovis-cyber-attack
NHS England’s Frequently Asked Questions website relating to this matter can be found here: https://digital.nhs.uk/news/synnovis-cyber-incident/synnovis-cyber-incident—public-questions-and-answers