Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
Urgent on the day appointments are available from 08.00, Monday to Friday.
To request an urgent appointment, phone us on 020 8678 5400
Our receptionists will take your details and the nature of the problem. The duty doctor will then assess whether you need to come in that day, whether we can help you over the phone, or whether you can be seen at an appointment at a later date.
Routine pre-bookable appointments
To request a routine appointment in advance during opening times:
- phone us on 020 8678 5400
- use your NHS account (through the NHS website or NHS App)
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Surgery consultations with the doctor and nurse are by appointment only.
Please be aware that we have three consulting rooms upstairs on the first floor. If you have a problem climbing stairs, please let our reception staff know at the time you booking an appointment.
The telephone service to contact the practice is available from 8am to 6:30pm and we do not close for lunch.
From time to time, there are Lambeth wide training events for which we may need to close practices for an afternoon. In that situation, the local out-of-hours service, NHS 111, will provide emergency cover.
Enhanced access
Early morning (7am to 8am) and evening (6:30pm to 8pm) appointments are available at the practice with a GP, nurse, pharmacist and physiotherapist.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
When we call you, the practice’s phone number (020 8678 5400) should be displayed on your phone.
We cannot leave messages on phone lines where there is no personalised greeting, as we cannot then be sure that we have reached the right person, so if you need us to call you back, please ensure that you’ve personalised your voicemail on either your landline or your mobile.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 020 8678 5400 during opening times
- contact us online using Accurx
- reply ‘cancel’ to your SMS reminder
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
