Please check before ordering your prescription medicines. Only order medicines you need.
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the Accurx service
- by completing a paper request if you are unable to make the request online
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- use the Accurx service
Medication reviews
Patients on repeat medication will be asked to speak to a doctor or clinical pharmacist at least once a year, to review these regular medications. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescription charges
You can view the cost of prescriptions on the NHS website. You can also find out if you are entitled to free prescriptions.
Prescription prepayment certificate (PPCs) offer real savings for people who need extensive medication. Please view the prescription prepayment certificate (PPC) – NHS (www.nhs.uk) website for more information.
What to do with old medicines
Please dispose of out-of-date prescriptions carefully. They can be returned to any pharmacy for disposal.
Do not bring them to the surgery for disposal or place them in standard domestic waste.
Ensure that your prescription drugs are stored at home out of reach of children.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
GPs, nurses and pharmacists based at the surgery will not generally give you a prescription for over-the-counter medicines. This advice is in line with national guidance from NHS England.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
