Noticeboard

Our clinical staff are currently dealing with consultations as telephone appointments wherever possible. If you require an appointment, please call 020 8678 5400. It is not currently possible to book an appointment online.

Please only visit the surgery if you are asked to do so by a clinical member of staff and remember to wear a face coveringDo not come to the surgery and get a Coronavirus test if you have:

  • a high temperature OR
  • a new, continuous cough OR
  • a loss or change of smell and/or taste

If anyone in your household has one of more of the above symptoms, you must stay at home for 14 days. For all the latest advice and guidance on Coronavirus, please go to www.nhs.uk  

Practice Policies

Privacy Policy

Locked blue folderPlease see below for our privacy notice, that includes information on how we collect and use confidential data. It also contains details of how you can opt out of data sharing.

Privacy Notice

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact Luzenda Rara De Mesa,our patient liaison manager, who will deal with your concerns appropriately.

Further written information is available regarding the complaints procedure from reception. Alternatively you can download the Complaint Procedure Leaflet here: BPS Complaints Procedure Leaflet (updated 2015).pdf

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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